Privacy Policy

Who We Are

Grotonex operates from Košice, Slovakia, where we teach people how to build 3D game environments. Our physical address is Mlynárska 2351/15, 040 01 Košice. When we talk about data handling throughout this policy, we're referring to information processed by our team here.

If you need to reach someone about privacy matters specifically, email us at help@grotonex.com or call +421905817722. We'll get back to you within three business days, usually sooner.

Information We Collect

What You Give Us Directly

When you fill out our contact form or sign up for program information, you're giving us data on purpose. This includes your name, email address, phone number if you provide it, and whatever details you share in message fields.

Technical Information We Gather

Like most websites, ours collects some technical data automatically. This happens through standard web protocols and helps us keep the site running smoothly. We're talking about IP addresses, browser types, device information, and timestamps of your visits.

What We Don't Collect

We don't track your activity across other websites. We don't buy data about you from third parties. And we don't collect sensitive personal information like health data, financial details beyond payment processing, or anything else that isn't directly relevant to providing educational services.

How We Use Your Information

The data we collect serves specific purposes. We use it to respond to your inquiries, manage program enrollments, send updates about courses you've expressed interest in, and improve our website based on how people actually use it.

• Answering questions you send through contact forms or email
• Processing applications for our learning programs
• Sending information about upcoming courses starting in autumn 2025 and beyond
• Maintaining records of student progress for currently enrolled participants
• Troubleshooting technical issues when they come up
• Analyzing website traffic patterns to identify where we can make improvements

We keep things pretty straightforward. If you ask about a specific program, we'll use your email to send relevant information about that program. We won't suddenly start sending you unrelated marketing materials unless you've specifically opted in.

Legal Basis for Processing

Under European and Slovak privacy law, we need a legal reason to process your data. Here's where we stand on different types of processing:

Data Sharing and Third Parties

We don't sell your information. Period. But we do work with some service providers who help us run the business, and they might see your data as part of providing those services.

Service Providers We Use

• Email hosting services for communications
• Website hosting infrastructure located in European data centers
• Payment processors for handling course fees (they see only transaction details necessary for processing)
• Analytics tools that help us understand how the website performs

All these providers are bound by contracts that require them to protect your information and use it only for the specific services they provide to us. We vet them before we start working together and check in regularly to make sure they're holding up their end.

When Law Requires Disclosure

If a Slovak court or legitimate law enforcement agency requires us to provide information, we'll comply with that legal obligation. But we'll also review the request carefully to make sure it's valid and only provide what's specifically required.

Your Rights Under Slovak and EU Law

European privacy regulations give you substantial control over your personal data. Here's what you can actually do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days. Just send an email to help@grotonex.com with "Data Access Request" in the subject line.

Correct Inaccurate Information

If something we have on file is wrong, let us know and we'll fix it. This is particularly important for contact details since wrong information means we can't reach you properly about your courses.

Delete Your Information

You can ask us to delete your personal data in most situations. There are some exceptions – for instance, if you've completed a program and we need to maintain educational records for accreditation purposes, or if there's an ongoing legal matter. But outside those specific cases, we'll honor deletion requests within 30 days.

Object to Processing

You can object to how we're using your data, particularly for things like marketing communications. We'll stop that processing unless we have compelling legitimate grounds to continue.

Data Portability

Want to take your data to another educational provider? We'll give you your information in a structured, machine-readable format so you can transfer it elsewhere.

Data Security Measures

We protect your information using industry-standard security practices. Our website uses SSL encryption for data transmission. We store information on secure servers with restricted access. And we regularly update our security protocols based on current best practices.

Access to personal data is limited to team members who need it to do their jobs. We use strong password policies, two-factor authentication for administrative access, and regular security audits to identify potential vulnerabilities.

That said, no system is completely immune to security breaches. If we experience a data breach that affects your information, we'll notify you within 72 hours as required by Slovak law and tell you exactly what happened and what steps we're taking.

How Long We Keep Your Data

We don't keep information longer than necessary. The specific retention period depends on what type of data we're talking about:

• General inquiry forms: 1 year after your last contact with us
• Student enrollment records: 5 years after program completion (required for educational accreditation)
• Financial transaction records: 7 years (Slovak accounting law requirement)
• Website analytics: 90 days before automatic deletion
• Email correspondence: 2 years after the conversation ends

After these periods end, we securely delete the information unless you're an active student or there's a specific legal requirement to maintain records longer.

International Data Transfers

We primarily store data within the European Economic Area. Some of our service providers may process data outside the EEA, but only under approved mechanisms that ensure adequate protection – like Standard Contractual Clauses approved by the European Commission.

If you're accessing our site from outside Europe, your data will be transferred to and processed in Slovakia under European privacy standards, which are generally more protective than many other jurisdictions.

Cookies and Tracking Technologies

We use minimal cookies – small text files stored on your device. Essential cookies keep the site functioning properly. Analytics cookies help us understand how people use the site so we can make it better.

You can control cookie settings through your browser. Blocking cookies might affect some site functionality, but you'll still be able to access most content and contact us through alternative methods.

Children's Privacy

Our programs are designed for adults and young adults typically 18 years or older. We don't knowingly collect information from anyone under 16 without parental consent. If you're under 16 and interested in our programs, please have a parent or guardian contact us on your behalf.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify active students and recent contacts by email. The "Last Updated" date at the top shows when we last modified this document.

Minor clarifications or updates to contact information might not trigger notifications, but we'll always maintain the updated version here on our website.

Supervisory Authority

If you believe we're not handling your data properly, you have the right to file a complaint with the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov Slovenskej republiky). Their contact details are available at dataprotection.gov.sk.

But before going that route, please reach out to us directly. We want to address any concerns you have and usually can resolve issues faster through direct communication.